When my daughter started school I was plunged back into the schoolyard right along with her. I feel every "She said I couldn't play with them" and "He was mean to me" as if I am a little girl again and it's happening directly to me.
And I know I'm not the only parent who's been tempted to schedule Peace Talks with the other children's parents to negotiate treaties and no-fly zones on our kids' behalf.
Fortunately I've resisted. According to friendship expert Dana Kerford, phoning up the other parents or marching up to the school demanding an intervention can do far more harm than good.
"Parents need to view these situations as opportunities to teach their child valuable life lessons," says Kerford who is founder of URSTRONG. "The message that we want to give our children is, 'You've got this!' not, 'Don't worry, I've got this for you!'."
Rather than acting as lead negotiator in our children's relationships, we should support them and coach from the sidelines with the following Dos and Don'ts:
1. Reframe friendship altercations as opportunities to learn valuable skills
Research shows that children who have good social skills grow up to be more functional and successful adults. And the good news is that these skills can be taught.
"Like all skills, social skills take practice and don't come naturally to all children," says Kerford.
When our children are experiencing friendship problems it's an opportunity for us to help them learn vital social skills, build resilience and strengthen their empathy.
2. Listen and empathise
While listening seems so simple, it's probably often overlooked for that very reason. Just like adults, when kids talk about their problems they want to feel heard, validated and understood.
Kerford says that we need to remind ourselves that what might seem small to an adult can loom large in the eyes of a child; so large that it can seem overwhelming.
"Tune in and ask direct, specific questions," says Kerford. "Often children have a hard time articulating what's going on, they just 'feel bad'. Help them put a voice to it by digging deeper."
3. Encourage kids to stand up for themselves
When my daughter talks to me about her friendship problems, my default response is to say to her the things that were said to me. "Just ignore him", "Walk away", "She's just jealous" are the kinds of phrases that instantly spring to mind.
But Kerford says that these responses can be too passive and minimising. She suggests taking some time to listen and empathise — and then follow up by asking "Did you stand up for yourself?"
Rather than retreating, we should encourage our kids to confront their problems and not simply put up with bad behaviour.
Kerford suggests asking kids what they could do differently next time and role-play different scenarios so they feel practised and more confident.
4. Teach kids the difference between healthy and unhealthy friendships
This one is the sort of advice that will be useful right into adulthood.
It's important for our kids to know that they are in control of their lives. Kerford says that this includes the people they choose to surround themselves with. Do their friends make them feel good about themselves? If not, they should minimise the time they spend with people who make them feel bad and spend most of their time with friends who treat them well.
"Let them know that trust and respect are 'must haves' when it comes to friendship," Kerford says. "Don't say, 'This is just something all girls must go through.' This statement tells a girl she must suffer through and she is helpless. We cannot normalise the behaviours of 'mean girls'."
5. What about bullies?
There's a lot of talk about bullies and bullying at the moment. But Kerford's advice is to avoid the word altogether. The reason is that it's often misused and leads children — and their parents — to label kids. Instead, she suggests the term "mean-on-purpose".
"Children understand what this means and know when someone is intentionally trying to hurt them."
Parents can help their kids come up with a quick comeback statement to combat mean-on-purpose behaviour. It doesn't have to be an Oscar Wildean witticism. A simple "Not cool", "Wow" or "That was really mean" will suffice.
Quick comeback statements should be delivered in a strong voice with authoritative body language, and then the child should walk away.
"If they've tried using a quick comeback and the person continues to be mean-on- purpose, that's when an adult needs to get involved," says Kerford. "It's the responsibility of the adults (parents and teachers) to ensure that children feel safe and supported."
6. Be a good role model
Anyone who's sworn their head off during a spot of road rage only to have their little darling repeat it the next day at Grandma's house knows our kids are watching us and modelling our behaviour. Especially, it seems, the bad bits.
"I know it's so much pressure on parents, but their children are watching them and mirror their behaviour. If we don't want our child to gossip, we don't gossip" says Kerford. "If we don't want our child to yell, we don't yell. It's as simple as this: If you want your child to be kind, show them what being kind looks like."
7. Tell stories
Sometimes our kids forget that we were once kids too. Providing examples from our own life experience or of other people overcoming similar difficulties can help guide kids to a solution.
"Sharing your stories about some of the ups and downs you experienced in friendships when you were their age helps your child view you as not just mum or dad, but as someone who's been there before," Kerford says.
Kasey Edwards is a writer and best-selling author. www.kaseyedwards.com