In my experience they are a combination of both. You start a chat with a computer who notifies a 'real person' - sometimes it's out of hours and the person doesn't get back to you til the next day (I hate that, don't pop up with a LIVE chat request if there is no one there) but if it's during office hours I've only had to wait a few minutes to be chatting with a human
Especially when you get the preliminaries over quickly like: "My name is qak and I need help with X" and the robot reply is "Who am I chatting with today" (wait for reply) and then "How can I help you today?" (waits for reply).
nb IKEA's Anna is totally computerised, she doesn't want to know who you are!
To celebrate the release of BLINKY BILL THE MOVIE in cinemas September, you could win 1 of 10 prize packs that include a pair of Kids Ugg Australia boots, DVD pack, a Blinky Bill The Movie book set and family pass to see the film.
Fidgets and other sensory hand held toys are a great way to encourage attention and concentration. We all love to rock on a chair and click our pens or chew gum to stay alert and attentive, so why not let children have functional and socially acceptable fidgets too, to help them learn and keep them focused on learning.