In my experience they are a combination of both. You start a chat with a computer who notifies a 'real person' - sometimes it's out of hours and the person doesn't get back to you til the next day (I hate that, don't pop up with a LIVE chat request if there is no one there) but if it's during office hours I've only had to wait a few minutes to be chatting with a human
Especially when you get the preliminaries over quickly like: "My name is qak and I need help with X" and the robot reply is "Who am I chatting with today" (wait for reply) and then "How can I help you today?" (waits for reply).
nb IKEA's Anna is totally computerised, she doesn't want to know who you are!
One of the world's hottest party stylists and creator of blog sensation www.karaspartyideas.com, Kara Allen is touring Australia in February and March 2014. Enter now for your chance to win a ticket to her workshop.
Do you have tickets to the Apia International Sydney 2014? Be in the running to win one of 25 Apia International Sydney Hot Shots Prize Packs which includes balls, back pack, and a racket signed by one of the players in the Apia International Sydney 2014!
Whether you're looking for something educational or just want to keep the kids entertained, there are an abundance of apps available for kids to enjoy. Before making your next purchase, click through to see our top apps for kids.