In my experience they are a combination of both. You start a chat with a computer who notifies a 'real person' - sometimes it's out of hours and the person doesn't get back to you til the next day (I hate that, don't pop up with a LIVE chat request if there is no one there) but if it's during office hours I've only had to wait a few minutes to be chatting with a human
Especially when you get the preliminaries over quickly like: "My name is qak and I need help with X" and the robot reply is "Who am I chatting with today" (wait for reply) and then "How can I help you today?" (waits for reply).
nb IKEA's Anna is totally computerised, she doesn't want to know who you are!
Alan Snow?s bestselling novel, Here Be Monsters, offered the creators of Coraline and ParaNorman the perfect tale for their latest stop-motion animation film about a family of box-dwelling trolls who live under the streets of Cheesebridge.
Sydney-siders with tiny tots have been loyal followers of the Lah-Lah band for many years but the boisterous children?s music group from the inner-west continue to grow their following with their own television series.