Jump to content

Question about PayPal refund
Another question - post 12


  • Please log in to reply
14 replies to this topic

#1 Montro

Posted 02 December 2012 - 05:16 AM

In September I purchased some items from a seller located in the US and paid via PayPal.  The funds were deposited to their account on 22 September 2 weeks ago I emailed the seller to ask them where my items are.  They got back to me admitting they can't supply them and asked if I'd like a refund, to which I replied yes.

They are really dragging their feet and have emailed me asking what my PayPal account details are.  

The items weren't purchased through Ebay; they were purchased directly through their website, so I don't have any protection (have already been in touch with PayPal to ask if I have any protection), so I just have to hope that the seller comes good with the refund.

My question is:  what PayPal account details does the seller need in order to issue a refund?

ETA:  I've had refunds issued to me before and not one seller has ever asked for any account details; they just issue the refund and it appears on my PayPal statement.

Thanks

Edited by Montro, 27 December 2012 - 10:42 AM.


#2 SuburbnJournalista

Posted 02 December 2012 - 06:19 AM

You're right that your transaction / payment should show up in the sellers account. Let them know the time and date of the transaction (and any other info that will help them find it quickly). If they're a busy store, it may be hard to find.

You can easily lodge a dispute through paypal even though your transaction wasn't through ebay. You have 45 days from the date of the purchase. Don't wait that long!

It's really easy, go into your paypal account, find the payment then follow the options to raise a dispute.

Hope that helps!

#3 VJs Mummy

Posted 02 December 2012 - 06:36 AM

I have never been asked myself but did have a friend get asked so she could get return she just gave them the email address she uses for paypal hope that helps and you can get your refund soon

#4 Isolabella

Posted 02 December 2012 - 10:29 AM

Your email address which you use for PayPal would be the info needed.



#5 harryboy

Posted 02 December 2012 - 10:35 AM

If your account is linked to your credit card you might be able to claim back through your bank - not sure though? Ordinarily if I have given people a refund on Paypal I just find the transaction in my account and hit the refund button. Sounds like they are stuffng you around.

#6 beaglebaby

Posted 02 December 2012 - 10:35 AM

You do have protection even if you didn't use ebay, you just lodge a dispute.  All you should then need to do is show paypal the email stating they can't supply the product and they should refund your money.  You may need to deal with their phone help people though, trying to deal with paypal through email or even through the dispute process is painful.

#7 unicorn

Posted 02 December 2012 - 01:09 PM

Put in a claim through Paypal to get your money back, don't wait for the seller to do anything they are just trying to delay hoping you will give up.

#8 Guest_Sunnycat_*

Posted 02 December 2012 - 01:14 PM

I thought if you paid with PayPal you'd still have buyer protection.

#9 CallMeFeral

Posted 02 December 2012 - 03:42 PM

QUOTE (Sunnycat @ 02/12/2012, 02:14 PM) <{POST_SNAPBACK}>
I thought if you paid with PayPal you'd still have buyer protection.


Agree - check out paypal's website, you might have a limited time to raise a dispute and you want to do this before it expires rather than rely on them! I've done this before and it wasn't an ebay transaction, and they were great and got me my money back.
In terms of details to give them, probably your email address in paypal, so they can tell which transaction is yours.

#10 B.feral3

Posted 02 December 2012 - 03:57 PM

You most def have Pay Pal protection, even if you didn't buy the items off Ebay. I got a PP refund just last week for items bought that were never sent or received from a non Ebay business.

You do have to lodge a dispute though within I think it's 45 days so if you haven't done this and the time is lapsed, that may be where the confusion is.

If you haven't lodged a PP dispute then you wont get your money back. The seller knows this is is buying some time. Hopefully it's not too late OP. Like I said, I think you only get 45 days, or something like that.

Edited by Bek+3, 02 December 2012 - 04:10 PM.


#11 Montro

Posted 27 December 2012 - 10:40 AM

Just another question to ask.

Firstly, thanks for the replies.  Unfortunately I do not have any PayPal protection as I didn't query the matter until after 45 days had elapsed from the time of purchase.

I still don't have my refund and really, really need it.  The parts I purchased were car parts.  I'm thinking of sending the seller an email which may go something like this:  "I am still waiting for the refund you promised me.  You have all the details you need in order to issue a refund; why are you refusing to refund me?  I am a member of a car club and many of my friends and fellow members have viewed your website and expressed interest in purchasing accessories for their vehicles.  They know I made a purchase through you and though I would like to be able to recommend your company,  I'm afraid I'm unable to do so.  If you were to give me my refund within 5 days, I could confidently tell my friends that whilst you were unable to furnish my order, you did provide me with a full refund.  Unfortunately, I am not able to tell them this.  I will have to tell them that I paid for the goods, you accepted the money, for whatever reason you were unable to supply the goods, you offered me a full refund, and now you are refusing to give me a refund."

What do you think?   I want to come across as firm and letting the company know that I will tell my friends and anyone who will listen about my experience, but at the same time, I don't want  my email to come across as threatening/blackmail.

I'm not holding my breath for a refund, but I really want to put the pressure on this company to do the right thing.

For the record, yes, I am a member of a car club and many friends and members would use this site to purchase items for their cars.

Opinions/thoughts much appreciated.

Thanks

#12 ellebelle

Posted 27 December 2012 - 10:51 AM

Nothing to lose!


#13 Chocolate Addict

Posted 27 December 2012 - 11:07 AM

Way too many words in the email. Keep it simple and to the point. Do let them know the word of mouth could hinder their future sales though.



#14 JustBeige

Posted 27 December 2012 - 11:08 AM

I agree with ellebelle, you have nothing to lose by trying this avenue.

Also, check out Paypal as you may be able to send them an invoice from your account that they can pay?   I vaguely remember doing this to someone years ago as it was easier for them (and their book keeping) to pay my invoice than to try and refund me.

#15 humphreybear

Posted 27 December 2012 - 01:03 PM

Is your PayPal account linked to your credit card? If so, it may be easier to do a chargeback via your bank.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 
  • ek-thumb-blinkybill

    Win Blinky Bill The Movie Prize Packs

    To celebrate the release of BLINKY BILL THE MOVIE in cinemas September, you could win 1 of 10 prize packs that include a pair of Kids Ugg Australia boots, DVD pack, a Blinky Bill The Movie book set and family pass to see the film.

  • ek-fathersdayfitbit

    Father's Day Gift Ideas 2015

    Here are 13 awesome gift ideas for the Dads to celebrate his special day.

  • ek-sportbooks-athumb

    Best books for sporty kids

    Need some inspiration for your sporty kid 's downtime? Here is a handful of good reads for young sporting enthusiasts.

  • kmart-320

    Kmart decor hacks

    Entire communities on Instagram are devoted to showing Kmart homewares prepped, preened and hacked into designer items.

  • ek-pullapart-zthumb

    Amazing pull-apart bread recipes

    From savoury to sweet, here we have gathered a range of amazing pull-apart bread recipes for you to make - in the mean time try to avoid licking the screen!

  • cotton-on-_320

    Cotton On KIDS activewear range

    Activewear for kids has gone designer at Cotton On.

  • ek-90steentvshows-2thumb

    Teens of the 90's TV favourites

    Were you a teen in the 90's? Here are some of your favourite shows from Australia and abroad during the decade.

  • Things only kids growing up in the 90s would understand

    Did you grow up in the 90s? Here are 50 classic memories from your childhood that will take you back.

  • harry320

    10 actors who were almost cast in the Harry Potter series

    Casting for the Harry Potter series couldn't have been an easy job. While we think everything turned out the way it should, here's ten actors that almost made it into the movies.

  • dh_320

    When they were famous

    Ever wonder what happened to the child stars that entertained us all those years ago? From Mary Poppins to Jerry Maguire, take a look at when they were famous and learn what they're doing now.

  • ek-fidgettoys-1athubm

    Fidgets or Fidget Toys for ASD, ADHD and Sensory Disorders

    Fidgets and other sensory hand held toys are a great way to encourage attention and concentration. We all love to rock on a chair and click our pens or chew gum to stay alert and attentive, so why not let children have functional and socially acceptable fidgets too, to help them learn and keep them focused on learning.

  • ek-80sboys-1thumb3

    Boys growing up in the 80s

    Flashback time! Here are a handful of totally retro memories for boys (and a few for girls) who grew up in the 1980's in Australia.

 
Advertisement
 
 
Advertisement
 
 
 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.