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Brand new iPad 4
Can't access App Store

4 replies to this topic

#1 wombatwoman

Posted 27 December 2012 - 01:37 PM

Can anyone help?

When I open App Store everything is frozen.

Thanks ww

Eta. I am techno challenged so please explain any instructions in simple, direct terms.

Thanking you,


#2 starsg

Posted 27 December 2012 - 02:58 PM

You might need to close and reopen the app. If you double click the home button, the apps you have open will appear at the bottom. Press and hold on the AppStore one, then press the red close button. Then go back to your home screen and open it again original.gif

#3 cward

Posted 27 December 2012 - 08:36 PM

Or try turning the ipad off and then back on again.  That usually works for me if things free or don't open

#4 NotRocketScience

Posted 28 December 2012 - 10:12 AM

Whenever I have difficulties with my idevices I go to the support forums in the apple website. I do a search for the prob and can usually find an answer. If all else fails I do a post. There is always someone on there who can help me.

Apple Support

#5 Natbub0610

Posted 31 December 2012 - 02:35 PM

I found this on the user forums. I had issues after the last update.

Hint that worked for me:

Go into settings and turn off automatic time/date

Change the date to about 12 months ahead

Go to App store, once open go back to setttings and turn    automatic setting. back on.

I haven't had a problem since.

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