Posted 06 January 2013 - 10:39 PM
HAve you recently synched the old phone? If not you need to do that first, then give it name, like My Old iPhone.
then when you hook up new phone to iTunes you should see an option to restore from My Old IPhone.
Wait, wait, wait, just reread your post, so synching the old phone is the problem?
Does it show up on the left sidebar under devices? I'm also getting used to the new iTunes layout, so it may have changed.