Moving is a nightmare isn't it??!!
It can all depend where you live. We used aforementioned Kent for a move from Brisbane to Sydney and they were faultless. When we moved Sydney to Perth with them again it was a complete and utter disaster. We tried to get explanations from NSW and WA state managers and no one cared. Still waiting to hear from Mr Kent 3 years later
I do agree you get what you pay for. However we have had some luck with Mini Movers. They do interstate and around the corner moves and you can get easy quotes online.