Hi everyone. I'm in a sensitive situation where I really don't know what to do. All advice appreciated. Want to do the right thing but something smells fishy and don't want to be taken advantage of.
In December 2010 I decided I needed two doors replaced in my home, due to dog scratching them.
Got a quote from Doors Plus which came in at just under $2k, which I thought was a bit steep.
Friend mentions they have a friend (acquantaince of mine) who is a carpenter and builds new houses, who can do it for much less, if I just buy the doors.
It is agreed I purchase two doors, and they fit them, charging me a half days work to do so.
This occurs in March 2011.
I ask them and ask them and ask them to invoice me; I know the price of the doors ($700) and have budgeted and put aside $1200 for the job thinking that should be plenty.
They don't invoice me. I keep chasing. I WANTED to pay, as I had the $$ at that time. Eventually, in December 2011, the guy says "don't worry about it". Well, I still want to worry about it! I want to pay!
Today - almost 2 years after the job was done, I get an invoice for $2500. It just says 'Home renovations as per quote"
Well there was no quote, ever, and it is so much higher than we discussed
I also think it should be itemised - doors and labour, but it isn't.
It says immediate terms too, but I will have to pay in installments now because they money I set aside is long gone.
What do you think I should do? What I'd like to do is:
a) request an itemised invoice for doors and half days labour
b) discuss the expectation that it was going to be about half the invoiced amount
c) say I need a payment plan due to it taking so long to invoice me
Is the above reasonable? I'm nervous as I think it will cause ructions with the mutual friends. So wish Id just gone with a professional at the time