Posted 17 January 2013 - 03:59 PM
Hi ladies, I feel like I only come here these days when I need some advice - hope thats still ok!
I have a Sony Xperia phone - 11 months old, so still under warranrty, and another 12 months on the contract. A couple of weeks ago, it just died - couldn't turn it on, so took it to Virgin (my provider) who sent it off for repair. The repair cente contacted me to pick it up, and when I got there, informed me it was being returned "unrepaired". This was because the fau;t was caused by corrosion, due to water damage, and therefore not covered by warranty.
I have never dropped my phone i liquid of any kind, or spilt anything on it, so any water damage has only happened through me using my phone as any normal person would. The repair shop suggested it could be humidity, steam or condensation. I think if its any of those, the phoen's not up to the job it was made for.
Sony are playing hardball and refusing to honour the warranty, and refusing to escalate my complaint past the call centre. At the moment, the phone is with Virgin, for a 2nd opinion on the cause of the fault, and if I don't get any luck there,I intend to go to the Telecommunications Ombudsman.
I was wondering if anyone has had this happen, have you had any success through the Ombudsman or other channels, and any suggestions as to how to proceed from here?
I am 100% certain I have not caused any damage to the phone, and am really annoyed that Sony will not even consider the possibility that it may be faulty.
Any ideas? Thank you!