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Shipping company LOST brand new iphone 5
WTF do I do now?


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4 replies to this topic

#1 epl0822

Posted 19 January 2013 - 02:03 PM

I ordered an iphone 5 through the Apple website.

Apple did their bit by posting it. And the shipping company screwed up and has now lost it somewhere after it arrived at their end.

*@&#)*&%)*@{content.gif}amp;)*@*@ [insert the worst curse word you can think of multiplied by ten]

What the hell do I do now? Can I even get full reimbursement from the shipping company? How long does it normally take to sort it out? Anyone had this happen to them!?

Edited by epl0822, 19 January 2013 - 02:04 PM.


#2 Coffeegirl

Posted 19 January 2013 - 02:06 PM

As Apple contracted the shipping company it is up to them to chase the company for reimbursement.

Apple should be sending a new one to you immediately.

Call Apple, explain you have not received the parcel, the shipping company have admitted to losing it and you want a new one sent ASAP.



#3 Mousky

Posted 19 January 2013 - 02:16 PM

QUOTE (Coffeegirl @ 19/01/2013, 03:06 PM) <{POST_SNAPBACK}>
As Apple contracted the shipping company it is up to them to chase the company for reimbursement.

Apple should be sending a new one to you immediately.

Call Apple, explain you have not received the parcel, the shipping company have admitted to losing it and you want a new one sent ASAP.


Unless they have a disclaimer somewhere stating that they arent responsible for lost in the post, then this.

#4 SummerStar

Posted 19 January 2013 - 02:53 PM

Apple will definitely resend. I had an iPod go missing with the courier and it showed it arriving at the depot then nothing more.
They do investigate and give the courier a chance to try and find it, but then they will fix it up for you and send a new one.
They always send via couriers and its always insured. You will have no problem with that its just it takes up to a week for them to investigate with the courier.

Edit: just make sure you contact apple ASAP and let them know otherwise they won't know any thing has gone wrong.

Edited by SummerStar, 19 January 2013 - 02:54 PM.


#5 Kafkaesque

Posted 19 January 2013 - 03:36 PM

Apple have brilliant customer service. Contact them and I'm sure they will send another.




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