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Victorian MCH Hotline
Anyone else having trouble contacting?


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4 replies to this topic

#1 katehore

Posted 19 January 2013 - 04:36 PM

Hi everyone, I've been a lurker rather than an active poster on this site for a long time, so forgive me if I'm not putting this in the right place.

I've been trying to contact the Victorian Maternal and Child Health hotline (the 13 22 29 number) as my almost 1 year old is vomiting and I wanted to get some advice. I've called it before, 5ish months ago most recent, and it's been a wonderful service.

However, now when I call it, it just gives me a user-busy signal. I've tried a few times now.

Does anybody know if there's any problems with it, or even if it's been subject to budget cuts (hope not, it's an invaluable service), or is it just me having issues?

Thanks
Kate

#2 Belinda18

Posted 19 January 2013 - 04:41 PM

Anytime I have called it we have ended up in a queue. I've had more luck with calling the general Nurse On Call number, they answer a lot faster

#3 mandala

Posted 19 January 2013 - 04:42 PM

Sometimes I've had the same trouble. It usually comes good eventually.

However, in your case, I would suggest you try Nurse on Call or similar - I've done that when I fell down the stairs with DS and didn't get through on the MCHN line immediately.

#4 Silver Girl

Posted 19 January 2013 - 04:47 PM

I just tried to call and was 6th in the queue which usually means a long wait.

As per PP try Nurse on call 1300 60 60 24 if you don't get through quickly. Maybe use your landline for one and mobile for the other and hang up whichever takes longer. Best of luck, and put the phone on speaker so you can get things done while you wait.

#5 katehore

Posted 19 January 2013 - 04:51 PM

Thanks very much everybody! Sounds like it's just an issue from my end - I wasn't even getting the queue, just an engaged signal. At least I know the service is still up and running.

I will try the nurse on call - thanks for the advice! Poor sick bubba... :-(




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