Posted 10 February 2013 - 10:29 PM
Hello, yes the house did exist, I saw from street view too. My relatives drove past the house as they live in the area. The scammers used the name of the property manager. The contract that were given were also in the name of the property manager. When the real property manager was contacted, they had no idea about our booking and the house was not available.
Stayz are claiming that the property manager is at fault and that all propery managers were warned about upgrading their security.
From our end, we went through the Stayz website, found the house we liked and then Stayz unknowingly sent our details to the bogus property manager. They should cover us for our loss as they stated they would.
We have also used Stayz on numerous occasions previously, and never had any problems before.