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Customer service/leadership course recommendations for employee

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#1 roseparker

Posted 30 March 2017 - 05:29 PM

Hello all,

I trust the advice here a lot more than random Googling, so I thought I'd ask for some recommendations.

I have a fantastic employee who is very good at her job, very hardworking but lacks confidence and sometimes is unable to be assertive (customer service role) because of this.

in 3-6 months, due to more senior staff departures, she will be stepping into a more senior role. I trust her completely to do the job well, however feel she would benefit greatly from some actual training in customer service/assertiveness and or leadership.

Does anyone have any suggestions for short courses they might have done, or had employees complete, that were good?

Looking for anything that involves actual scenario/role playing rather than just lots of theory.

Thank you!

#2 roseparker

Posted 30 March 2017 - 05:31 PM

I just realised I am not really supposed to post in here as I've not posted enough times :(
Admin I hope you might overlook this as I'm absolutely not trying to spruik my own business, just to get some advice!

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