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How do you contact your child’s teacher? Sort of spin off


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#1 JomoMum

Posted 21 July 2019 - 12:04 PM

DS is in FYOS at our local government school. If we wish to contact the teacher, we either have to wait outside the classroom at drop off of pick up, or email the school office and ask for the teacher to call us.

We have no way of calling or emailing the teacher directly.

I can understand the reasons why they might have a system like this is in place, but it makes it difficult to communicate with the teacher. Both about minor things like early pick ups, or more major things like social issues etc.

What’s it like at your school? How old are your children and what sort of school are they at?

Edited by JomoMum, 21 July 2019 - 12:08 PM.


#2 qak

Posted 21 July 2019 - 12:10 PM

For my kids primary school, we are supposed to email the teacher via the school office.

ETA: we can also write them a note. That way it's not depending on phone calls, and everyone being available at the time.

Edited by qak, 21 July 2019 - 12:13 PM.


#3 Lime-Polka-Dot

Posted 21 July 2019 - 12:13 PM

DD's school uses an app called Ueducateus. We can send direct messages to her teacher. The app also sends through announcements, newsletters etc. You can use it to notify the school that your child will be absent and a range of other options.

#4 123tree

Posted 21 July 2019 - 12:15 PM

I sometimes write a note in the diary. However the parent helpers can read these.

I have the teachers email address but we aren’t supposed to write anything long or mention any other child. So I normally text “can you please call me” and we play phone tag for a week because their number is blocked so I end up leaving messages at the office etc.

#5 Riotproof

Posted 21 July 2019 - 12:18 PM

It varies by teacher at our school.

Until this year they have all supplied emails, with the note that email is not to be used for urgent correspondence. For that contact the school office.
Last year, I had ds’s teacher’s mobile number but I never contacted her first, only replied.
This year, we only have either in person outside the classroom, or via the school office.

We do have seesaw, but I don’t think they intend for that to be used as a message service to teachers.

Edited by Riotproof, 21 July 2019 - 12:19 PM.


#6 José

Posted 21 July 2019 - 12:23 PM

View PostJomoMum, on 21 July 2019 - 12:04 PM, said:



We have no way of calling or emailing the teacher directly.

I can understand the reasons why they might have a system like this is in place, but it makes it difficult to communicate with the teacher. Both about minor things like early pick ups, or more major things like social issues etc.

What’s it like at your school? How old are your children and what sort of school are they at?

i dont think emailing teacher about an early pick up is a good idea.  what if they are off sick or dont get the email in time? they arent on emails the whole day long i hope!

my DS is at a Catholic school.  we are not given the teachers email. we arent really allowed in the school gate. the children are met at the gate by teachers and escorted out at the end of the day. so we cant really catch the teacher then either.
if we need to speak with the teacher its call or email the office and leave a message for the teacher to get back to you.

#7 RocktonResident

Posted 21 July 2019 - 12:30 PM

Either a note in the diary/communication book, or via an email to the office, who then forward it on.

Major issues, I put a note in the diary requesting a meeting so we can sit down and discuss properly.

Kids are in year 7, 5 and PP.

#8 Sincerely

Posted 21 July 2019 - 12:31 PM

View Post123tree, on 21 July 2019 - 12:15 PM, said:

I sometimes write a note in the diary. However the parent helpers can read these.

Yes, the parent 'helpers' knew far too much about my child but never relayed anything useful to me. They were mainly present in the classroom to forward the interests of their own child. I think parents who volunteer should be assigned to classes other than their own child's. In hindsight, we should have left schools which didn't have such policies much earlier.

My communication with schools is mainly through the front office.

#9 FuzzyChocolateToes

Posted 21 July 2019 - 12:32 PM

Vic gov primary. It depends on the teacher. Some give out their email address while others don't.  In that case I'd email the office and ask them to forward. Usually the teacher would email back. Now they use Compass but they haven't enabled the "email teacher " function which I find odd.

My older kids are at HS. I can easily email any teacher using Compass.

#10 MandaMama

Posted 21 July 2019 - 12:43 PM

At both the QLD State primary schools my children have/are attended/attending (only my DS is still in primary school, in Year 2), it has been the norm for every teacher to supply their direct Education Queensland email address. Our teachers have always been fine with getting emails from parents and are very good at responding (usually before or after school hours). Sometime I might try to catch them in person at pick-up time for a quick word (nothing serious) if I am there. However, particularly in the early years of schooling there can often be several parents wanting to chat to the teacher, so I have ended up emailing.

For early pick-ups that are "last-minute" both schools have preferred that parents ring the schools directly to be sure that the message may reach the class teacher in time.

I am surprised to read that some schools don't allow teachers to provide their email addresses to be honest. Both our primary schools have a very open communication policy which works well.

#11 rainycat

Posted 21 July 2019 - 12:55 PM

We can contact them via compass to send an email or catch them before or after class to make time to talk.
Some parents found out the teachers mobiles and were contacting them directly...late at night and on weekends, really inappropriate.  I find my kids teachers very accessible, we also have student teacher interviews available once a term as well.

Edited to add that my kids are 9 and in year 4 at our local primary school.

Edited by rainycat, 21 July 2019 - 12:59 PM.


#12 Chocolate Addict

Posted 21 July 2019 - 12:58 PM

As above, via compass. It does straight to the teacher.

#13 Ayr

Posted 21 July 2019 - 12:59 PM

I email the teacher. Our school has an information evening held by the class teacher at the beginning of the year where they give out their email address.

If that wasn't an option I'd go in before or after school. If it's just a query they usually don't mind answering, if you are wanting a full parent teacher interview style meeting they prefer an appointment is made.

Emaols are encouraged to reach out to the teacher, it's the preferred contact at our school. I'm glad we have the email system it's way easier and less intrusive for the teacher and I also never go into school anymore for drop off or pick up at the insistence of my daughter who suffers such extreme anxiety that her being able to go in to school in the morning and come out in the afternoon herself is a big win and huge step forward for us so I don't like to go in where it can be helped.

If my kids have had to leave early the kids usually mention it to the teacher in the morning and I just rock up to the office for an early leavers pass then go get them. Formal advance notice to the office days or weeks in advance is not required and we've never been to a school where it has been.

Edited by Ayr, 21 July 2019 - 02:47 PM.


#14 SeaPrincess

Posted 21 July 2019 - 12:59 PM

IMO, teachers shouldn’t be checking emails, making or receiving phone calls in class time. I would only rely on them accessing emails before and after school and breaks, such as specialty class times when they are not teaching, which don’t happen every day in our school.

WA public primary. I think I have my children’s main teachers’ email addresses, but I don’t use them. Early pick ups have to be signed out in the office prior to collection, and the child collected from their class, so it’s not necessary to tell the teacher. If I had a major issue, I’d email for an appointment.

Edited by SeaPrincess, 21 July 2019 - 01:03 PM.


#15 just roses

Posted 21 July 2019 - 01:07 PM

For early pick-up (or similar) we call student reception and the messages are passed on to the classroom.

Otherwise, we email and they reply outside of classroom hours.

Having been a teacher, I’m disinclined to accost a teacher before/after school. They’re often busy then, heading to a meeting or just not in a position to take in what you’re saying. An email puts the issue in writing and allows them to respond at a time that’s convenient.

The exception would be to say a quick ‘Heads-up that DD has been a bit teary this morning...’ or something like that, as school is starting.

#16 ~J_WTF~

Posted 21 July 2019 - 01:07 PM

Major things - email the teacher directly. Usually hear back before and after school, sometimes in breaks depending on what it is.

Minor things - ring the school office and they let the teacher know.

Same for both primary and high school campuses.

#17 PrincessPeach

Posted 21 July 2019 - 01:23 PM

We have the teacher's ed Qld email address & it's to be used for majority of correspondence.

I've also managed to grab teachers before school or after school soemtimes, but DS has learning issues & it's usually a 5 second conversation to update where we are at.

Anything urgent - like needing to do an early pick-up, we are to ring the school office & they will get the message through to the classroom.

#18 EsmeLennox

Posted 21 July 2019 - 01:24 PM

I send an email for non-urgent issues. As a teacher myself, I much prefer to get an email with a basic outline of the concern and a request for a call/meeting. It means I can prepare.

For urgent things, I’d call...but if it’s an urgent thing like ‘Mary needs to meet me in a different spot today’, then I just message my kids direct...they are high school age' though.

I really don’t understand this heavy guarding of teacher email addresses...

Edited by EsmeLennox, 21 July 2019 - 01:25 PM.


#19 Lotsostorm

Posted 21 July 2019 - 01:30 PM

All of our teachers have email addresses, for urgent things like changes in pick up arrangements I call the office and they let the kids know.


#20 chicken_bits

Posted 21 July 2019 - 01:31 PM

Vic govt school - our kids have a diary/communication book. We don't have parent helpers so no privacy concerns.

Our teachers prefer contact via the communication book but for more serious issues we can request a face to face meeting or we can call the office and they'll put us through to the teacher.

#21 Overtherainbow

Posted 21 July 2019 - 01:49 PM

Even if you have a teacher’s email address, please don’t email them about pick up changes, lunch, illness, death of pets or anything else that will impact your child that day. Ring the office and they will let the teacher know.

I have had urgent messages sent via email, that I don’t see until 5pm! We are not allowed to check our emails while dealing with students, and there are often days where we have to decide if the toilet or food are more important, because we don’t that’s time for both.

Email through the office is designed to reduce the amount of abuse teachers receive. Generally our parents are provided with the teacher’s email but when they continue to abuse the teacher, all communication becomes shared with admin.

Phone calls are too hard. We have limited time to make them, and receiving them is harder.

Parents are always able to write a quick note on things that don’t need a reply. Pick ups, sports, uniform, etc. They or their chn just pass it to me in the morning.

Trust your office staff to pass on emails. They’ll make sure the teacher gets it either by forwarding or walking over and telling them if it’s more urgent.

#22 JomoMum

Posted 21 July 2019 - 01:54 PM

My needing to advise of early picks up are a week in advance for various medical appointments booked months in advance. I’m not being unreasonable with last minute changes expecting a teacher to be accessing her email 24/7.

I wasn’t really asking to be told how to do it, but how it is for you and your children to see how it compares.

DS started the school year at a private school where email correspondence was encouraged. But I do understand, particularly given the socio economic area the school is in, why they don’t give out email addresses as a blanket rule.

#23 Grrrumbles

Posted 21 July 2019 - 01:59 PM

I email day before if I need to do an early pickup because if they were in another room with another teacher - like science or out on the oval I would be struggling to find them. One time I needed to pick up early to catch them before they went to an activity it would be hard to interrupt, the teacher helped me time it right.

I keep the email super brief and details in title, eg XX appointment will pick up 2.30 as I know they don’t have time but the teacher appreciates the notice.

I hate having to have appointments during school time but it is what it is and I try and cause minimal disruption for everyone. If the teacher knows my DS is leaving early then she can make sure he is packed up or has done his presentation or whatever. That way I can get the slip from the office and go up to the classroom and stand at the door without needing to explain anything and interrupt the lesson.

#24 laridae

Posted 21 July 2019 - 02:00 PM

We either use the app (changes depending on teacher - seesaw this year for DD1 and class dojo for DD2) or send an email direct to the teacher. Not for stuff like pickup changes or calling in sick though. For that I'd contact the office.

One time I did use the app to let the teacher know that DD1 was sick but expecting to be back the next day, as she was presenting the assembly the next day. I also contacted the office to say she was sick. DD1 just didn't want her teacher reallocating it to someone else!

#25 rainycat

Posted 21 July 2019 - 02:04 PM

Pick up changes or being late we would contact the office.  If they were absent we would either ring the office or do it on compass.




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