I contacted the seller and they’re offering me a partial refund (25%) to not leave a negative feedback. It’s not much but I’m happy with the way they have gotten back to me quickly and offered compensation. It does have me wondering if they already knew their product was faulty though..so I’m wondering if I should still rate them high for their customer service but still leave a comment about the lid not working properly to warn other buyers? At the same time, I don’t want to jeopardise someone’s livelihood during an economic downturn..
What would you do?
Edited by -Emissary-, 15 May 2020 - 05:49 PM.