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WDYT - Ebay feedback


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10 replies to this topic

#1 -Emissary-

Posted 15 May 2020 - 05:47 PM

I recently bought 12 boxes off eBay to store my shoes. However, upon arrival, I found that the lid wasn’t working properly. It snaps off whenever i opened it. All 12 boxes were like this. You can tell they are poorly designed..

I contacted the seller and they’re offering me a partial refund (25%) to not leave a negative feedback. It’s not much but I’m happy with the way they have gotten back to me quickly and offered compensation. It does have me wondering if they already knew their product was faulty though..so I’m wondering if I should still rate them high for their customer service but still leave a comment about the lid not working properly to warn other buyers? At the same time, I don’t want to jeopardise someone’s livelihood during an economic downturn..

What would you do?

Edited by -Emissary-, 15 May 2020 - 05:49 PM.


#2 Mrs Claus

Posted 15 May 2020 - 05:55 PM

I’d be wanting a full refund to not leave bad feedback...

I think they know and are happy to keep 75% and keep sucking people in

#3 Mose

Posted 15 May 2020 - 05:55 PM

So they are offering a partial refund only if you do not provide negative feedback?  I wouldn't be happy with that.

Given how responsive they have been I would be happy to try - so maybe drafting a feedback comment and letting them know in advance..

e.g

Delivery was on a timely basis.  Unfortunately none of the boxes I ordered close properly.  The seller responded quickly to my complaints and I was happy with how it was resolved.

I get your point about not jeopardising their livelihood...but if there is a persistent quality issue I don't think other people should purchase without warning if it can be avoided.

#4 qak

Posted 15 May 2020 - 06:02 PM

So are you happy to keep the boxes even though they don't work properly?

#5 got my tinsel on

Posted 15 May 2020 - 06:06 PM

That doesn't sound like compensation, that sounds like bribery.

You should be getting a full refund.

#6 rosie28

Posted 15 May 2020 - 06:07 PM

So you get a 25% discount and they get to keep providing a shoddy product to suck people in? That would be a no from me! Economic situation aside, they shouldn’t be in business.

#7 MadMarchMasterchef

Posted 15 May 2020 - 06:11 PM

 rosie28, on 15 May 2020 - 06:07 PM, said:

So you get a 25% discount and they get to keep providing a shoddy product to suck people in? That would be a no from me! Economic situation aside, they shouldn’t be in business.

A lot of companies offer bribery for good feedback so its sort of the same thing.  :(   I agree its a poor way to run a business.

If a product is not fit for purpose I would return and expect a full refund.

#8 -Emissary-

Posted 15 May 2020 - 06:12 PM

 qak, on 15 May 2020 - 06:02 PM, said:

So are you happy to keep the boxes even though they don't work properly?

I’ve weighed up returning them and getting a full refund but decided the hassle of getting to the post office wasn’t worth it.

I’m using them without the lid at the moment. Hence why I don’t feel comfortable asking for a full refund either given that even though the lid isn’t working, it doesn’t render the product completely useless.

#9 annodam

Posted 15 May 2020 - 06:35 PM

Get your partial refund & leave neutral feedback?

I bought a door knocker off eBay recently, nothing wrong with the door knocker per se but the supplied screws that came with it were useless, there was 4 of them & they all snapped in half whilst getting screwed in!
OH then had to use stronger ones & lucky we had some on hand but what if we didn't?
What we're meant to go to Bunnings for 4 screws?

So I left them with neutral feedback.
I didn't ask for a refund but at least now if someone reads the feedback they're aware that they too may encounter a similar issue.


EFS:

Edited by annodam, 15 May 2020 - 06:36 PM.


#10 jayskette

Posted 15 May 2020 - 07:43 PM

isn't that how TV shopping channels work too? have you ever needed 6 of something?

#11 smilinggirl

Posted 15 May 2020 - 07:51 PM

So 100% of the lids do not work properly and they are only offering 25% refund? No, that is not acceptable. You should be refunded the full amount and only when you have the money do you leave honest feedback.




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