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being the interviewer
being the interviewer


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#1 Meagan

Posted 08 January 2004 - 10:13 AM

The other store manager is realy sick and was supose to interview a girl tomorrow - now my job.

It is just for a coffee shop and I think the girl is under 18 (not at work today and have not seen her application yet).  I have never interviewed on my own and have only sat in on 2.  I have never been interviewed for a casual position before, only full time management ones (lucky me!)

What should I ask and look for?  I will be able to tell easily if she will fit into our enviroment, so that will be no drama.

TIA
Meagan

P.S. Anyone want my job? I will be leaving to have #2 when Scott gets back from his holiday in Febuary. original.gif

#2 trishap

Posted 08 January 2004 - 11:44 AM

Hi, I've been in human resources/recruitment for 10 years and I'm right into targeted selection interviewing/behavioural interviewing (even for a casual coffee shop job!!) So, think about what skills/behaviours this person would need to have, and ask a question around it where they have to give an actual example of their experience.

For example, if you wanted to check their customer service ability, you might ask "describe a situation where you provided someone with excellent customer service?  How did you know they were happy with the service" or "Think about a time where, in hindsight, you would change the way that you dealt with a customer?"

Make sure they give you actual experiences and not hypotheticals.....

If they don't have much work experience, they can relate the examples to school life if need be.  You can rephrase the question or probe a bit deeper if you don't feel you got an answer that helped you determine whether or not you they have the skills/abilities for the job.

Which state are you in?


Trisha (27)
DH Mark (29)
DS Lachlan (2.11.03)




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