SORRY FOR THE LONG POST BUT HONESTY IS THE ONLY WAY!
Come to think of it as my husband has mentioned the first question we were asked by the hospitals paediatrician was if we were first timers which than followed by did you have a Caesar. These questions took place in my own private room after my recovery whilst my child was in there nursery being weighed and at no stage had I seen my baby at that point. My husband was present on this conversation updating me on my child from the nursery.
Very basic questions or he could and should of I guess checked paper work from the surgery department/room or our OB, but obviously didn’t and to me seemed to be in a hurry in finding out the answers.
What followed from that point makes sense in a way that is a major concern to our family and any other future patients within NORWEST PRIVATE HOSPITAL, especially if you have a Caesar or difficulties during labour or birth.
We have already received a bill from the hospital to pay for ‘Special Care’ our baby so called required. This is an extra $500 excess for Special Care separate from the excess required to be paid before admission which was clearly paid and receipts produced if needed but luckily there system showed that this admission fee was paid. At no stage did our baby need or require any assistance for survival, my husband was with him after I got wheeled into the recovery room from surgery which is standard procedure after a Caesar or any other major surgery.
My husband was allowed to wheel our baby from the surgery room to the nursery to get cleaned, weighed and put under a heater which is again all Standard PROCEDURE. My husband was with him at all times until I got wheeled into my private room where he came in to checked on me and advise me that our child was still in the nursery and doing fine and that they were quite busy and that I was in heaps of pain and the best option was to wait for my pain relief to kick in.
From my previous post with the dramas of the pain relief my husband and only my husband was advised by the paediatrician and several midwifes that the best option for our baby and myself was too rest the night off and that your baby will be with you in the morning. My husband disagreed and asked for the baby to be given to me immediately which was granted and when this happened three nurses came into our private suite and attempted to breast feed an administer pain relief immediately but given the pain I was in and the dramas mention previously my baby was whisked away and we were advised that the baby will be in the nursery under capable hands and that I needed to get more relief and rest.
My husband saw our child on his way out of the hospital in the disorganised nursery and took many photos and videos for our relatives who were waiting on news outside showing our baby happily asleep with absolutely no assistance, tubes, humidicribs or any other special equipment around him. This was also the case 5 hours after my husband arrived back at the hospital and also confirmed by several nurses and midwifes that nothing was needed and he slept and cried when food was required as per usual with babies. After that my husband was allowed to wheel our baby in our suite for the rest of our stay and the only time we had to go back into the nursery was for feeding which is another novel I can write if need be.
My point here is that we have been advised according to the invoice from this hospital that our child was in special care from the minute he was born for four days and on the fifth day he was checked into our room. When we questioned the administration staff at Norwest they advised to take it up with our insurer MBF.
The hospital is 70 percent complete with many concrete rooms. The coffee shop is a disgrace with absolutely no ventilation in the store. The shop is on the third floor and all windows in the hospital do not open. This is a OH&S issue perhaps.
We hope that staff or even doctors read these forums and raise their eyebrows as quite frankly it is an embarrassment to the paying public to receive a service like this.
My list continues with asking for pain relief after discharge being advised to go to a chemist my husband staying at the hospital and not getting fed and on a smaller note we were advised that during our stay we would get three hours if we gave consent of course on a date night to go out to dinner while our baby was taken care of in the nursery this was stated to us in educational classes taken at the Hospital prior to admission and was mentioned by two midwifes that came in to change the linen on the morning of our fifth night that tonight was the night for your date. Unfortunately this did not occur as normal dinner got wheeled in and no explanation or apology was given. The list goes on and on................
We can only hope no one else gets treated like this and question why open a Hospital that is not complete.
If anyone would like to know further details on our experience please PM me and BTW my husband wrote this whilst I am feeding my little one
Edited by lucky 2, 05 June 2013 - 10:49 PM.