I'm posting this from my HTC Desire which I absolutely adore. I didn't want to be locked in with Telstra so I got mine from overseas. I've had no problem with it yet that an email to the amazing support centre has not been able to advise me on and they are really fast responding.
I am with 3, and much as I hate their poor customer service, their coverage is excellent.
Have you called telstra and spoken to them about it? My df had a similar problem with his brand new iphone and the only reason we queried them about it was because I also got a new iphone and mine worked perfectly, reception full but no matter where he went it was only one bar or none.
Turned out to be a faulty iphone after going through all their troubleshooting but maybe yours is faulty as well.
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