Posted 08 November 2010 - 05:45 PM
Id be very suss on that. I had a private number and yet it was still listed in the phone book and when I complained I only got rudeness and the attitude of "well what do you want us to do? Find everyone's phone books and blot your name and number out?" (yes they said that).
I'd be verifying that they are who they say they are before I did anything else.
As for what I would expect, firstly, reimbursment of the additional fee you pay for a private number and assurances that t would not happen again and an offer to change my current telephone number free of charge.