I hate to think what my shipping will be. There are a few packages from Amazon awaiting assessment for repacking. One is 15kg volumetric weight alone!
I could not get through on live chat, despite trying numerous times over several days. It took them 3 days to respond to my email. I responded to that immediately, saying yes I want them to re-assess, which is why I sent the email in the first place! It took them 2 days to respond to that, stating it will take 7 days to reassess. This will take me out of the free storage period.
Like others, an expensive lesson learnt. Do not ship things through HSG, if they can be shipped directly. However, some of the toys I ordered from Amazon do not ship to Australia.
ETA - I am unlikely to receive the items in time for Christmas, although I ordered them the third week of November.
Edited by minyaca, 14 December 2010 - 08:50 AM.