I received a call from my bank last night saying that they had information I had a virus on my computer and they had locked my internet banking.
I have done a full system scan using Symantec Norton 360 - which has come up clean, says my system is safe and protected etc. However, when I go into "Security History" under "Unresolved Risks" there is a virus listed there "Trojan.zeroaccess!inf4"
I have downloaded the tools from the Symantec website (one specific to this virus, and Power Eraser) to delete this virus, however both keep saying no virus detected. It is still sitting in the Unresolved Items.
So do I have a virus or not?
It also says if the virus is in a Windows file you may need to replace using Windows Installation CD - I don't have this as I bought the laptop with Windows preloaded. The infected file is C:\windows\system32\services.exe
BTW I am running Windows 7.
Any ideas about where I go to from here?
This post has been edited by GeminiSix: 21/11/2012, 09:52 AM