QUOTE (greypink @ 25/12/2012, 02:57 PM)
I've had them send the wrong item, although it wasn't wrapped, and they were very easy to deal with. They called me back within an hour and let me keep the wrong item as well as sending my replacement the same day.
Awesome, thanks. Hopefully that's the case, as sending stuff back is a pain. They are expensive items (Wedgewood), however, so keeping them probably isn't likely. Long wait till they reopen though!
My only other option is doing a straight swap with a local store, given they are brand new and still in their boxes. Fortunately I know someone that has worked for Wedgewood.