QUOTE (NapCat @ 28/12/2012, 07:16 PM)
Dh works in phi. Whatever you do, go into a store for service. They can give you far more accurate advice than the phone staff, more often than not. They will often also have the authority to waive things and do funky stuff that phone staff dont have.
Dh hates the phone staff from his company -the number of basic mistakes they make is appalling
This must depend on the company I imagine. I was phone staff for NIB in my 'youth' and we were, if I do say it myself, excellent.
That said, we were on the 'helpline' area where existing members would call - we had a lot of problems with the sales area who would say whatever it took to get you to sign up (or occasionally take details and sign you up without permission).
But I don't think you can generalise that phone staff, in general, are bad. The team I worked in were excellent.