[epl0822]

I ordered an iphone 5 through the Apple website.

Apple did their bit by posting it. And the shipping company screwed up and has now lost it somewhere after it arrived at their end.

*@&#)*&%)*@{}amp;)*@*@ [insert the worst curse word you can think of multiplied by ten]

What the hell do I do now? Can I even get full reimbursement from the shipping company? How long does it normally take to sort it out? Anyone had this happen to them!?

This post has been edited by epl0822: 19/01/2013, 02:04 PM

[Bacongirl]

As Apple contracted the shipping company it is up to them to chase the company for reimbursement.

Apple should be sending a new one to you immediately.

Call Apple, explain you have not received the parcel, the shipping company have admitted to losing it and you want a new one sent ASAP.

[Mousky]

As Apple contracted the shipping company it is up to them to chase the company for reimbursement.

Apple should be sending a new one to you immediately.

Call Apple, explain you have not received the parcel, the shipping company have admitted to losing it and you want a new one sent ASAP.

Unless they have a disclaimer somewhere stating that they arent responsible for lost in the post, then this.

[SummerStar]

Apple will definitely resend. I had an iPod go missing with the courier and it showed it arriving at the depot then nothing more.
They do investigate and give the courier a chance to try and find it, but then they will fix it up for you and send a new one.
They always send via couriers and its always insured. You will have no problem with that its just it takes up to a week for them to investigate with the courier.

Edit: just make sure you contact apple ASAP and let them know otherwise they won't know any thing has gone wrong.

This post has been edited by SummerStar: 19/01/2013, 02:54 PM

[Kafkaesque]

Apple have brilliant customer service. Contact them and I'm sure they will send another.