[than4]

After a series of dramas that has gone on all summer, we need a new air-conditioner.

I got two guys around for a quote, both quoted on the same system and are similar prices. Both stated that if I got a better quote I should call them and they would match it.

I've decided who I would like to go with, but what do I tell the other guy?

His quote was competitive, I just felt more comfortable with the other sales guy and the company. It is a big installer - normally I would be happy to go for the little guy with his own business but after we have been mucked around all summer with no airconditioning by such a 'small business' tradesperson I feel much more comfortable in this instance with the 'big boys'

What would/do you say to tradespeople who you are not using?

[erindiv]

I'm a coward so I probably just wouldn't get back in touch with them. But that's rude, I'm sure.

You could send an email with something along the lines of:

"Hi XXX, just letting you know we have decided on another company to do our air conditioner installation. Thanks for your time and your quote. Regards YYY."

[EssentialBludger]

Nothing?

I've never rung back tradespeople to tell them I was going with someone else.

Crap, is that rude?

[jessie123]

Nothing

Your over thinking this. You will probably never hear back from them unless you contact him.

[SophieBeagle]

If he contacts you just tell him then.

I wouldn't call and tell him.

[than4]

He's already called me once (the next day, even though I told him that we wouldn't be making a decision until the weekend) so I expect another call in a few days.

I guess I'll just tell him that it's not about price it's about feeling???

[EssentialBludger]

Just tell the truth, you've been burnt and want to go with a bigger company. No need to make anything up.

[CallMeProtart]

I usually don't bother contacting them again, unless there was some special rapport. There was a guy who was really nice and great communication, so I let him know we'd chosen a lower quote and thanked him for his time.

[Charli73]

Just tell him you felt more comfortable with a larger company.
I had a roof guy call over and over about a quote to see if I made a decision and this put me off especially since he was bad mouthing the other companies, I hate it when they do that and will reject quotes if they do..

I have called tradies back if we weren't using them but only if they were a friend of a friend etc..

[blackbird]

blame your partner, dad, uncle, who told you to use someone else..