QUOTE (jupiter123 @ 19/06/2012, 03:56 PM)
So I noticed at lunch time, that my Kindle has two cracks in it running away from the bottom of the screen in the casing itself not the screen.
So I checked my warranty, great still a couple more months to go, jumped onto live web chat with Amazon Kindle Services.
I explained what the damage was and that the Kindle lives in a padded case, they asked me if it had been dropped or any direct pressure put on it, I advised no, not at all.
Guess what.... I have a brand new Kindle arriving next week. They are sending me out a free replacement, and paying for shipping for me to return the damaged Kindle back to them.
All resolved in under 15 minutes, without having to make a single phone call.
Just thought I'd share that Amazon are awesome to deal with and I did not purchase the Kindle from Amazon. If only all retailers were this great and easy to deal with.
This is exactly how it went with DH Kindle only it was damaged by DS sitting on it accidentally. All done via their chat feature too which I was very impressed with. Unfortunately I couldn't get the Kindle I bought from Big W replaced through them as I hadn't registered it on the Amazon site.
So heads up if you bought one from Big W or d*ck Smith. Register it with Amazon as the hassle to go back through them is not worth it lol
Jupiter123 - just be aware that the shipping is not done via Australia Post. The label they provide is to send back via DHL and you will need to take it to one of their shipping warehouses.
This post has been edited by Beautiful Warlock: 27/06/2012, 07:47 PM