Welcome to the Lo-Fi, text only version of Essential Baby's forums.

The Essential Baby forums cover all areas of parenting and stages development for babies, toddlers and kids as well as parenting lifestyle areas including Family Travel, Finances, Nutrition & Wellbeing, Recipes and more! If you'd like to post and interact with EB's parenting forums read more articles about conception, pregnancy, babies, toddlers, kids or more please visit Essential Baby for the full site experience.
Home - Become a Member - Login - Forums
Full Version: Refund for damaged package?
HOME | CONCEPTION | PREGNANCY | BIRTH | BABY | TODDLER | KIDS | LIFESTYLE | TOOLS

Essential Kids > General > What Do You Think?
Thylacine
So my latest Book Depository delivery arrived today, and the postie very kindly left the package sitting out in the rain. The book was packaged in cardboard only and has been damaged a bit - still readable, but the pages and back cover are all wrinkled and some of the pages may stick together as it dries. Do you think it's worth attempting to get some sort of refund or replacement from either Book Depository or Australia Post or am I wasting my time? Does anyone know if it's possible to request any future deliveries are packaged in plastic as well as cardboard?
futureself
Not Book depository's fault but I would DEFINITELY lodge a damage complaint with Australia Post
Jacki:)

Yep complain to Australia Post... your 'kind" postie should have left it in a safe (from weather, animals or theft) spot OR left a calling card...
JustBeige
Australia Posts fault. I would be claiming through them. It was their workers negligence that caused the damage. ie: the silly flip left it out in the rain.
j-gray
Australia Post is at fault, but don't expect a good result. They are an absolute pain in the rear to deal with and honestly not worth the time.
vintage.blue
This happened to me and book depository replaced it for me free of charge original.gif
flopsy
I agree that it is AusPosts fault, however if you let them know Book Depository will offer you a refund or send out a free replacement because their customer service is fantastic!
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.
Essential Baby is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby.