Just wanted to get your thoughts on this scenario..... I'll try to keep it short as I can!
I recently sold a pair of boots on eBay. They were too small for me and I'd only worn them a couple of times for maybe a few minutes, until I realised they were never going to stretch. They are made by Jane Debster, a pretty upmarket brand, and cost me nearly $300. Nearly broke my heart when they sold for $16!!!
The boots were in perfect condition - I could have passed them off as new if I'd wanted to, but was honest in my listing about the limited wear they'd had. They were posted about 3 weeks ago and there was no contact from the buyer when she received them.
SO fast forward to yesterday, the buyer messages me to tell me that the first time the boots were worn, they pretty much fell apart! (Well, some stitching split and a heel fell off.) She didn't actually say what she wanted - just said she was very disappointed and wanted a reply - but I assume she was looking for some sort of compensation.
My reply basically consisted of the following points, put forward as nicely as I could:
- the boots were described honestly
- I assume they were in good order when they arrived or I would have heard from the buyer before now
- the damage must therefore have been caused by them being worn, which (though unfortunate) is a manufacturing quality issue
- as such, the boots were sold and received in good faith and (especially considering they were 2nd hand) I can't be responsible for what happens when they are put to use.
I should add that the buyer has an unblemished feedback record, as do I.
What do you think? Am I in the right? If not, what else could I have done?
All help appreciated..... I'm still stewing over it a bit!