High profile Sydney brow queen, Kristin Fisher, has raised some (very well-groomed) eyebrows this week, by banning children from her Double Bay and Rosebery beauty salons.
Ms Fisher, who tends the brows of celebrity clients including Today's Sylvia Jeffreys and model Jesinta Franklin took to Instagram with an apology, noting that she anticipated her decision would upset some mums.
"This is a very hard post for me because I hate upsetting people and I feel this may do just that, but we have no other option," she wrote. "We are imposing a new rule that clients must not bring children or babies to their appointments."
Ms Fisher explained that in recent times, she and her staff have had up to 10 children in the salon at one time "all unattended, whilst their mothers get treatments done".
"It simply isn't fair to the other clients who have come solo, who for them this is their monthly treat/splurge and want some peace and quiet whilst they have their brows or lashes done," she said. Ms Fisher added that it also isn't fair to her staff who find themselves chasing after kids and nursing babies - no matter how much of a perk this might be.
"Even though we secretly love this," she continued," they also have to answer the phones and rebook clients!"
A safety issue and clients need 'me' time
Ms Fisher explained that having children in the salon is a safety issue - and has caused problems for both mums and for other clients.
"We have had kids run onto the street, we've had clients leave midway through their appointments as they're too annoyed about the noise being made by children and we've had mums call and complain saying their brows are crooked after they've been nursing a squirming baby the whole appointment."
The mother-of-two acknowledged how hard it is for women to get away for an appointment - particularly when they don't have family support. "That being said I make sure all of my 'me time' appointments are just that - for me." And while Ms Fisher reiterated that it can be hard to book babysitters for such a short time, she added that given the appointments are typically monthly, "I do hope our beloved mummy clients can find alternative childcare prior to their appointments in the salon".
"Thank you for your ongoing support and loyalty and we are looking forward to seeing you all in the salon (relaxed!) and child free."
Not a childcare facility
The response to Ms Fisher's decision has been overwhelmingly positive, with many clients firmly backing her stance.
"Thing is, regardless as to whether it's "me time" or not, you, your staff and your business isn't a child care facility," said one commenter. "The public liability should something happen onsite to a child is also an issue. If you have to book 4 weeks in advance for your brows you can book 4 weeks in advance for a sitter and knock a number of things off your list to justify it, simple."
"I love this!! I'm a mum of twins and sorry to all the other mums but the last thing I want is to hear your cherubs running around when I'm trying to have a sneaky snooze whilst having my brows tamed" said another.
"Nothing worse than having a "me" moment and it being ruined with disruptions. Also, hugely unsafe for young kids to be running around with hot wax, tattooing equipment and team members concentrating." one mum said.
Others, however, shared their disappointment that they would no longer be able to attend the salon.
"Such a shame that all the mums that don't control there kids now ruin it for the mums that time their appts when their baby is asleep and makes no noise at all," one client said. "I have had my baby with me at my last 2 appts and he hasn't made a noise ... unfortunately for me I have no help (grandparents) in Sydney so will no longer be able to come because I'm not going to pay for child care for a 30 min brow appt."
Some clients suggested that perhaps Ms Fisher could do one day a week for "Mum and Bubs," or even a baby-friendly afternoon.
"Just a thought why not have a "family friendly Friday" or one day a week where mums can bring their babies and other clients know?" was one option put forth. "Just thinking the early days with a newborn my eyebrow appointments were everything! There are many mums who can't leave their babies, have no help or options but still want to have killer brows!"
On Today Georgie Gardner even weighed in on the salon's decision, noting: "Why do we keep taking children into adult environments? They're not there offering a creche, they're trying to do treatments."
In an updated post, Ms Fisher thanked her clients for their understanding. "I have been overwhelmed with the support from my loyal clientele and the general public on my decision to have a child-free salon," she said. "As a mum and a business owner this decision has not been made lightly so I am grateful at how positive the feedback has been! Please note the children in this photo were removed from the salon at 8.59am."
It comes after a hair salon in New Zealand was forced to hike prices for kids' haircuts due to damage caused by unsupervised children, including tools dropped and broken, scissors chipped, magazines ripped and their eftpos machine used as toy.